📃 2026 Fee Guides - Now Available

The 2026 Dental Fee Guides are now available for practices in:

• Ontario NEW
• Alberta NEW
• Alberta Blue Cross NEW
• Saskatchewan NEW
• Newfoundland and Labrador NEW
• Prince Edward Island NEW
• Manitoba NEW
• Nunavut NEW

Please visit www.cleardent.com/fee-guides/ to access the download page and instructions for updating your 2026 Fee Guides in ClearDent software.

Limited Customer Support

🎄 Holiday Closure Notice

Please note that our office will be closed on Thursday, December 25 and Friday, December 26, 2026, in observance of the Christmas holiday and Boxing Day.

Thank you for your understanding, and we wish you an enjoyable holiday season..

Reduced Customer Support

⚠️ Support Availability Update for This Friday

Customer Support will operate at reduced capacity on Friday, December 5, 2025, starting at 12:00 PM PT due to an internal company event.

Emergency support is available during the stated emergency hours on our Support Portal. For urgent assistance, please call our regular support line and select Extension 9.

TIP TUESDAY - Your Day, Your Way: Scheduler Display Settings in ClearDent

In this week’s Tip Tuesday, we’re showing you how to fine-tune your Scheduler so it works exactly the way your practice needs.

You will learn how to:

• Adjust your Scheduler display to match your team’s workflow

• Toggle privacy settings to control what patient details are visible

• Display treatment codes directly in the schedule for quicker decision-making

• Enable alerts that notify staff before booking to prevent scheduling errors

Watch this week’s Tip Tuesday video to see how these configuration options can streamline your day, improve accuracy, and boost productivity across your team. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

TIP TUESDAY - Smart Messaging in ClearDent

In this week’s Tip Tuesday, we’re exploring features that make messaging simpler, smarter, and more secure.  

You will learn how to: 

• Mark and filter unread messages to stay on top of patient replies

• Delete sensitive texts while maintaining full audit logs for accountability

• Start a two-way text chat directly from your A/R reports to follow up on outstanding balances

• Effortlessly insert your Online Booking or Patient Portal links into message templates using new system fields. 

Check out this week’s Tip Tuesday video and discover how these tools make managing your message inbox faster, safer, and more efficient. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

Service Update: Talkdesk Outage Resolved

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Service Update: Talkdesk Outage Resolved

We have received confirmation from both Talkdesk and Amazon that the earlier outage impacting inbound and outbound calls has been resolved. Call services have now been fully restored.

Our team will continue to closely monitor system performance to ensure continued stability. If you experience any further issues, please contact us at support@cleardent.com.

Talkdesk Outage – Call Services Affected

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Talkdesk Outage – Call Services Affected

Inbound and outbound calls are currently failing due to outages with Talkdesk and Amazon Web Services. (See "the CBC News" Link ). ClearDent will share updates as soon as possible.

In the meantime, please email us at support@cleardent.com. We are redirecting all resources to monitor and respond to emails until Talkdesk and Amazon resolve the issue.