Tuesday, October 21, 2025

TIP TUESDAY - Smart Messaging in ClearDent


In this week’s Tip Tuesday, we’re exploring features that make messaging simpler, smarter, and more secure.  

You will learn how to: 

  • Mark and filter unread messages to stay on top of patient replies
  • Delete sensitive texts while maintaining full audit logs for accountability
  • Start a two-way text chat directly from your A/R reports to follow up on outstanding balances
  • Effortlessly insert your Online Booking or Patient Portal links into message templates using new system fields. 

Check out this week’s Tip Tuesday video and discover how these tools make managing your message inbox faster, safer, and more efficient. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!


Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

Monday, October 20, 2025

Service Update: Talkdesk Outage Resolved

Service Update: Talkdesk Outage Resolved

We have received confirmation from both Talkdesk and Amazon that the earlier outage impacting inbound and outbound calls has been resolved. Call services have now been fully restored.

Our team will continue to closely monitor system performance to ensure continued stability. If you experience any further issues, please contact us at support@cleardent.com.

Talkdesk Outage – Call Services Affected

Talkdesk Outage – Call Services Affected

Inbound and outbound calls are currently failing due to outages with Talkdesk and Amazon Web Services. (See "the CBC News" Link ). ClearDent will share updates as soon as possible.

In the meantime, please email us at support@cleardent.com. We are redirecting all resources to monitor and respond to emails until Talkdesk and Amazon resolve the issue.