📃 2026 Fee Guides - Now Available

The 2026 Dental Fee Guides are now available for practices in:

• Ontario NEW
• Alberta NEW
• Alberta Blue Cross NEW
• Saskatchewan NEW
• Newfoundland and Labrador NEW
• Prince Edward Island NEW
• Manitoba NEW
• Nunavut NEW

Please visit www.cleardent.com/fee-guides/ to access the download page and instructions for updating your 2026 Fee Guides in ClearDent software.

Limited Customer Support

🎄 Holiday Closure Notice

Please note that our office will be closed on Thursday, December 25 and Friday, December 26, 2026, in observance of the Christmas holiday and Boxing Day.

Thank you for your understanding, and we wish you an enjoyable holiday season..

Reduced Customer Support

⚠️ Support Availability Update for This Friday

Customer Support will operate at reduced capacity on Friday, December 5, 2025, starting at 12:00 PM PT due to an internal company event.

Emergency support is available during the stated emergency hours on our Support Portal. For urgent assistance, please call our regular support line and select Extension 9.

TIP TUESDAY - Your Day, Your Way: Scheduler Display Settings in ClearDent

In this week’s Tip Tuesday, we’re showing you how to fine-tune your Scheduler so it works exactly the way your practice needs.

You will learn how to:

• Adjust your Scheduler display to match your team’s workflow

• Toggle privacy settings to control what patient details are visible

• Display treatment codes directly in the schedule for quicker decision-making

• Enable alerts that notify staff before booking to prevent scheduling errors

Watch this week’s Tip Tuesday video to see how these configuration options can streamline your day, improve accuracy, and boost productivity across your team. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

TIP TUESDAY - Smart Messaging in ClearDent

In this week’s Tip Tuesday, we’re exploring features that make messaging simpler, smarter, and more secure.  

You will learn how to: 

• Mark and filter unread messages to stay on top of patient replies

• Delete sensitive texts while maintaining full audit logs for accountability

• Start a two-way text chat directly from your A/R reports to follow up on outstanding balances

• Effortlessly insert your Online Booking or Patient Portal links into message templates using new system fields. 

Check out this week’s Tip Tuesday video and discover how these tools make managing your message inbox faster, safer, and more efficient. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

Service Update: Talkdesk Outage Resolved

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Service Update: Talkdesk Outage Resolved

We have received confirmation from both Talkdesk and Amazon that the earlier outage impacting inbound and outbound calls has been resolved. Call services have now been fully restored.

Our team will continue to closely monitor system performance to ensure continued stability. If you experience any further issues, please contact us at support@cleardent.com.

Talkdesk Outage – Call Services Affected

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Talkdesk Outage – Call Services Affected

Inbound and outbound calls are currently failing due to outages with Talkdesk and Amazon Web Services. (See "the CBC News" Link ). ClearDent will share updates as soon as possible.

In the meantime, please email us at support@cleardent.com. We are redirecting all resources to monitor and respond to emails until Talkdesk and Amazon resolve the issue.

TIP TUESDAY - Digital Imaging: Quick View & Transparency

Do you ever wish you could reference patient images while writing notes or charting without switching screens? ClearDent’s Quick View and Transparency features make it possible.

 

With Quick View, you can keep patient images visible as you work through clinical notes, perio charting, or treatment planning. Transparency settings let you decide how prominent the image should be; faded in the background or fully clear and sharp. 

 

It’s a simple, powerful way to save time and improve accuracy in your daily workflow. 

 

Watch this week’s Tip Tuesday video to see how Quick View and Transparency can streamline your imaging process. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

TIP TUESDAY - Online Booking: Anytime scheduling, Smarter Workflows

Does your office struggle with phone tag and empty spots in the schedule? Give patients the freedom to book anytime, anywhere, while your team stays focused on patient care.   In this week’s Tip Tuesday, we’ll show you how to: Offer patients 24/7 access to schedule appointments online Customize provider availability, appointment types, and booking rules Reduce phone traffic and connect booking links directly to recalls, reminders, and your website Watch the video to see how ClearDent’s Online Booking simplifies scheduling for patients while streamlining workflows for your team. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think! Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

ClearConnect Webinars Are Back!

Master your patient engagement skills with ClearConnect

ClearConnect free training webinars are back with dedicated sessions for Lite and Premium users.
Join our webinars as we walk you step-by-step through getting started with ClearConnect.

ClearConnect Lite Webinar

Every Friday | 9 AM PT / 12 PM ET

Register for the ClearConnect LITE webinar

This session is designed for users of ClearConnect Starter or Lite and focuses on the patient communication and engagement features available in ClearConnect Lite.

These features include:

• Self-serve template management
• Automated confirmations & reminders for appointments and recalls by email or text
• Contact Assistant – Dynamic reports designed to manage your patient communication
• Two-Way Text Messaging – Texting with patients directly from ClearDent
• Bulk Newsletter – Bulk send newsletters and announcement emails to all patients

ClearConnect Premium + Online Booking Webinar

Every Friday | 10 AM PT / 1 PM ET

Register for the ClearConnect Premium webinar

This session is tailored specifically for users of ClearConnect Premium. This webinar offers in-depth instructions on configuring ClearDent to utilize the tools in Premium, as well as detailed training on the features found in Patient Portal, Instant Links, Reputation Management, and Online Booking.

These features include:

• Self-serve template management
• Automated confirmations & reminders for appointments and recalls by email or text
• Contact Assistant – Dynamic reports designed to manage your patient communication
• Two-Way Text Messaging – Texting with patients directly from ClearDent
• Bulk Newsletter – Bulk send newsletters and announcement emails to all patients
• Advanced Medical Forms – More flexibility in creating medical history and other dental questionnaires tailored to the practice’s specific needs
• Patient Portal – Conveniently and securely fill out forms, review and sign documents before visiting the office
• Send Instant Links – Learn how to seamlessly access instant links directly from the scheduler and patient profile
• Reputation Management – Automated patient surveys to manage and improve the office’s online reputation effortlessly
• Patient Screening Status – Ability to indicate when a patient has been pre-screened for their appointment, ensuring smooth and efficient patient management processes
• Online Booking – Allow patients to schedule appointments anytime, directly in your scheduler

🖥️ You can also find the registration link in Help Centre to register!

1. Log in to ClearDent On-Premise.
2. Open the Help Centre.
3. Go to: ClearConnect and Online Booking > ClearConnect Webinar.
4. Click the registration link and register for your preferred date.

ClearDent needs your input!

This survey will inform us of your content preferences and interests, and how we can improve our upcoming events!

Help Us Make Our Events and Content Even Better!   Tell us what you think for a chance to win a $100 gift card! We're planning our future events and content, and want to ensure they are informative, engaging, and highly valuable to you. Your input in this quick survey will help us reach that goal!   Please take a few minutes to complete our short survey and help us improve ClearDent events for you! In exchange, we'll enter you into our draw for a chance to win one of three $100 e-gift cards.  Complete the survey We appreciate your time!

Limited Customer Support

⚠️Limited Customer Support

Please be advised that all ClearDent staff, including Customer Support, will be unavailable on Monday, August 4, 2025 in observance of the Civic Holiday. Regular support hours will resume on Tuesday, August 5.

We appreciate your understanding.

ClearDent Update Release Notes - Version 10.1.168 - 10.1.169

A new version of ClearDent On-Premise is now available! Check the On-Premise Release Notes section in the Help Centre for details.

July Newsletter | Still Doing Manual Check-In and Checkout? There’s a Better Way 🤓

Cut paperwork, reduce delays, and give your team more time for what really matters—patient care.

The Practice Pulse A monthly newsletter from your friends at ClearDent FEATURED BLOG Pain Point Series: Patient Management Common Patient Management Pain Points and How to Solve Them: Takes Too Much Time to Check-In and Check-Out Patients     Every day, your team spends hours on repetitive admin tasks—printing forms, entering data, chasing missing information while patients wait. These delays add up fast, leading to staff burnout, lost revenue, and missed opportunities to build stronger patient relationships.   In this blog, we break down the hidden costs of manual check-in and checkout and how ClearDent’s integrated tools, like digital intake forms, real-time texting, and the Billing Wizard can transform your front desk into a smoother, faster, and more patient-focused experience.  Read More JUNE TIP TUESDAY Here's a recap of June's Tip Tuesday, our bite-sized tips on features, workflows, software updates, and new releases.   Internal Referral Tracking Workflow   Referrals don’t always leave the practice, especially when you work with in-house specialists or rotating providers. This week’s Tip Tuesday highlights ClearDent’s Internal Referral Tracking Workflow, an easy way to monitor hand-offs, track production, and see where your revenue is really coming from. Learn how to use built-in referral tools and reports to keep more revenue in-house and make smarter business decisions.   Watch Now FEATURED CONTENT Case Study How ClearDent Transformed Cougar Ridge Dental’s Operations and Patient Care   Cougar Ridge Dental, a Calgary-based family dental clinic, has undergone a remarkable transformation under the leadership of Office Manager Mandi Carter. After facing operational inefficiencies and financial setbacks tied to outdated software, the clinic made a strategic switch to ClearDent’s all-in-one platform.   With Mandi’s experience and ClearDent’s intuitive tools, the team quickly saw improvements in scheduling, reporting, and treatment planning. Patient experiences also improved—thanks to features like customizable alerts and integrated benefits management, patients feel seen and cared for at every visit. Read More WEBINAR RECORDING Why Your Next 100 Appointments Won’t Come From a Phone Call: Unlocking the Revenue Power of Online Booking  Discover how online booking drives revenue growth, streamlines front desk operations, and enhances patient satisfaction. If you missed our live session, now’s your chance to catch the full recording and learn how to unlock the revenue power of online booking.   Watch the Webinar Recording PROMOTIONS & OFFERS End Soon   Get 2 Months FREE on New Subscriptions & Upgrades!   Sign up for a new ClearDent subscription and enjoy 2 months free—a limited-time offer to help you streamline operations, enhance patient engagement, and grow your practice. That’s significant savings while optimizing your workflow for growth! Talk to us *Terms and conditions apply. For more details, please contact our Account Manager. Get a FREE Digital Marketing Audit and Consultation for your practice.   At ClearDent, we partner with Social Ordeals, experts in digital marketing for dentistry, to offer a comprehensive online marketing solution. From building or refreshing your website, to search engine optimization, to digital advertising and more, Social Ordeals coupled with ClearDent’s patient engagement solutions is a win-win for today’s modern dental practice. Get a FREE Digital Audit Report for your practice. Learn More IMPORTANT REMINDER - FEEDBACK REALLY MAKES A DIFFERENCE We Value Your Feedback   We’re always collecting feedback on your ClearDent experience, from your satisfaction with recent support, to how likely you are to recommend us, to how your implementation went.   Your insights help us get better at everything we do. We encourage you to complete our surveys and you’ll be entered for a chance to win gift cards. If you haven’t already, check your inbox and take a few minutes to share your thoughts. WHAT DO YOU THINK ABOUT THIS MONTH'S ISSUE? ClearDent, 166 - 5489 Byrne Rd, Burnaby, BC V5J 3J1, Canada, +1 (866) 253-2748 Unsubscribe Manage preferences