TIP TUESDAY - Smart Messaging in ClearDent

In this week’s Tip Tuesday, we’re exploring features that make messaging simpler, smarter, and more secure.  

You will learn how to: 

• Mark and filter unread messages to stay on top of patient replies

• Delete sensitive texts while maintaining full audit logs for accountability

• Start a two-way text chat directly from your A/R reports to follow up on outstanding balances

• Effortlessly insert your Online Booking or Patient Portal links into message templates using new system fields. 

Check out this week’s Tip Tuesday video and discover how these tools make managing your message inbox faster, safer, and more efficient. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

Service Update: Talkdesk Outage Resolved

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Service Update: Talkdesk Outage Resolved

We have received confirmation from both Talkdesk and Amazon that the earlier outage impacting inbound and outbound calls has been resolved. Call services have now been fully restored.

Our team will continue to closely monitor system performance to ensure continued stability. If you experience any further issues, please contact us at support@cleardent.com.

Talkdesk Outage – Call Services Affected

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Talkdesk Outage – Call Services Affected

Inbound and outbound calls are currently failing due to outages with Talkdesk and Amazon Web Services. (See "the CBC News" Link ). ClearDent will share updates as soon as possible.

In the meantime, please email us at support@cleardent.com. We are redirecting all resources to monitor and respond to emails until Talkdesk and Amazon resolve the issue.

TIP TUESDAY - Digital Imaging: Quick View & Transparency

Do you ever wish you could reference patient images while writing notes or charting without switching screens? ClearDent’s Quick View and Transparency features make it possible.

 

With Quick View, you can keep patient images visible as you work through clinical notes, perio charting, or treatment planning. Transparency settings let you decide how prominent the image should be; faded in the background or fully clear and sharp. 

 

It’s a simple, powerful way to save time and improve accuracy in your daily workflow. 

 

Watch this week’s Tip Tuesday video to see how Quick View and Transparency can streamline your imaging process. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think!

Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

TIP TUESDAY - Online Booking: Anytime scheduling, Smarter Workflows

Does your office struggle with phone tag and empty spots in the schedule? Give patients the freedom to book anytime, anywhere, while your team stays focused on patient care.   In this week’s Tip Tuesday, we’ll show you how to: Offer patients 24/7 access to schedule appointments online Customize provider availability, appointment types, and booking rules Reduce phone traffic and connect booking links directly to recalls, reminders, and your website Watch the video to see how ClearDent’s Online Booking simplifies scheduling for patients while streamlining workflows for your team. As always, we’d love to hear your feedback and suggestions! Click here to tell us what you think! Tip Tuesday are now available on our Help Centre! You can also access training videos, user guides, FAQs and more! It’s a great place to start when you need a helping hand.

ClearConnect Webinars Are Back!

Master your patient engagement skills with ClearConnect

ClearConnect free training webinars are back with dedicated sessions for Lite and Premium users.
Join our webinars as we walk you step-by-step through getting started with ClearConnect.

ClearConnect Lite Webinar

Every Friday | 9 AM PT / 12 PM ET

Register for the ClearConnect LITE webinar

This session is designed for users of ClearConnect Starter or Lite and focuses on the patient communication and engagement features available in ClearConnect Lite.

These features include:

• Self-serve template management
• Automated confirmations & reminders for appointments and recalls by email or text
• Contact Assistant – Dynamic reports designed to manage your patient communication
• Two-Way Text Messaging – Texting with patients directly from ClearDent
• Bulk Newsletter – Bulk send newsletters and announcement emails to all patients

ClearConnect Premium + Online Booking Webinar

Every Friday | 10 AM PT / 1 PM ET

Register for the ClearConnect Premium webinar

This session is tailored specifically for users of ClearConnect Premium. This webinar offers in-depth instructions on configuring ClearDent to utilize the tools in Premium, as well as detailed training on the features found in Patient Portal, Instant Links, Reputation Management, and Online Booking.

These features include:

• Self-serve template management
• Automated confirmations & reminders for appointments and recalls by email or text
• Contact Assistant – Dynamic reports designed to manage your patient communication
• Two-Way Text Messaging – Texting with patients directly from ClearDent
• Bulk Newsletter – Bulk send newsletters and announcement emails to all patients
• Advanced Medical Forms – More flexibility in creating medical history and other dental questionnaires tailored to the practice’s specific needs
• Patient Portal – Conveniently and securely fill out forms, review and sign documents before visiting the office
• Send Instant Links – Learn how to seamlessly access instant links directly from the scheduler and patient profile
• Reputation Management – Automated patient surveys to manage and improve the office’s online reputation effortlessly
• Patient Screening Status – Ability to indicate when a patient has been pre-screened for their appointment, ensuring smooth and efficient patient management processes
• Online Booking – Allow patients to schedule appointments anytime, directly in your scheduler

🖥️ You can also find the registration link in Help Centre to register!

1. Log in to ClearDent On-Premise.
2. Open the Help Centre.
3. Go to: ClearConnect and Online Booking > ClearConnect Webinar.
4. Click the registration link and register for your preferred date.

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