Friday, September 12, 2025

Charting Issue After Recent Windows 11 Update - Workaround Available

Charting Issue After Recent Windows 11 Update - Workaround Available

⚠️Charting Issue After Recent Windows 11 Update - Workaround Available

⚠️ This issue and workaround apply only to Windows 11. If you are using Windows 10 or earlier, no action is required.

We’ve identified that some recent Windows 11 Updates are preventing ClearDent’s Charting feature from opening. A temporary workaround is now available.

Who Should Apply This

Anyone with Local Administrator rights on affected workstation(s).

Download the Fix

Please download the required ZIP file before following the steps below:
⬇️ Download the Fix

Workaround Steps

These steps must be applied on each affected workstation. A video walkthrough is also available below.

  • Sign in as an Administrator on the affected PC.
  • Download and extract the ZIP file you downloaded above to a local folder (e.g., C:\Users\<You>\Downloads\MS_Ink_Fix\).
  • Right-click MS_Ink_Fix.bat and choose Run as administrator.
  • Accept any Windows security/UAC prompts by choosing Yes/Allow.
  • The Command Prompt will run and close automatically when finished.
  • A log file named install_ink_log.txt is created in the same folder.
  • Open it and confirm you see lines stating: “Assembly successfully added to the cache.”
  • Restart ClearDent and open Charting.

If Charting opens normally, the issue is resolved on that workstation. Repeat these steps for any other affected PCs.

Need Help?

If you continue to face issues or need further assistance, please contact our support team — we’ll be glad to help you.

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