Monday, June 13, 2016

Support Newsletter June 2016 Issue

EOB Auto Adjustment

Did you know that starting from ClearDent version, 9.2.18, “same day” EOB response from the insurance carrier can automatically adjust the patient's ledger? Select the “enable EOB Auto Adjustment” check box by following these steps:
Configurations > Practice Information > EDI tab.
NOTE: this feature only supports “same day” adjustments, which means if you submit a past transaction, it will not automatically adjust on the patient’s ledger.

Predetermination Shortcut in Charting

Printing and sending EDI for predetermination requires fewer clicks now that you don’t need to open the treatment plan. While you are in charting, right click on the treatment and select “Print Predetermination” or “Send EDI Predetermination” to send the EDI to the insurance carrier.

Copy and Paste on Scheduler

You can now copy and paste an appointment in Scheduler! Right click on the appointment and select the copy option, move your cursor to any other time frame you would like, right click again and select the paste option to paste the selected appointment at the new time.
Have questions about these new features? Want to check your current version and schedule an upgrade to the latest version of ClearDent? Please contact the Support team to get answers and schedule your free upgrade.
NOTE: while the upgrade is free, scheduling for the upgrade with our Support team is provided on a first come, first serve basis and based on our capacity. Your patience and cooperation will be greatly appreciated.
Contact Support

Enter our Facebook Contest

We are giving away a $250 gift card along with 4 free hours of training in our#ClearAdvantage contest. Let us know what your favourite thing about ClearDent is and you could win!
Enter Contest Now
We are excited to announce that this July, we will be upgrading our ClearConnect feature to include direct, instant 2-way messaging to customers. Everyone using the texting feature in ClearConnect will automatically receive our ClearMessaging upgrade free of charge!

What is ClearMessaging?

ClearMessaging is a revolutionary way of communicating with patients by utilizing the texting capability in ClearConnect.
To start, you can send a message to the patient directly from within ClearDent. It will show up on the patient’s mobile phone as a text message from your dental practice[1]. The patient can reply via text and it will show up as a reply in ClearMessaging[2]. Perfect for quick reminders, friendly notes and quicker communication in a digital age!
ClearMessaging in ClearDent
How patient sees the messages
Further, you can send messages to a group of patients if there is an opening in the schedule, which is a very effective way to reduce production loss due to no-shows or cancellations.
And there’s more! ClearMessaging is tightly integrated with ClearDent and ClearConnect, so patient photos are shown in the messaging window for easy identification. Contact history is also listed in the same window for you to review.
Tell Me More

How do I get it?

This feature will be released alongside the major release in July.  Watch out for the announcement on our blog or in your ClearDent, and contact support to schedule the upgrade.
Please note that this feature will require ClearConnect with the text option enabled. If you do not currently have ClearConnect, feel free to contact sales for more information about ClearConnect.
[1] An additional monthly fee will be required to port the dental practice phone number to the mobile networks so that it can be used as the caller ID when the patient receives the message. This is a requirement by the telecommunication carriers in Canada. Further, some numbers may not be portable and porting will require at least 10 business days to take effect.
[2] Both sent and received messages will count towards your ClearConnect text plan and may increase your chance of incurring overage charge.