Thursday, March 3, 2016

Backup Image Files and Documents to Save Yourself From Cyber-Attack.

Protect Your Information from Cyber Attacks

Recently we have seen some dental offices hit by the ransomware "CryptoLocker." A similar case also happened in California as recently as a few weeks ago.
Hackers may send malicious emails to your office mailbox, and if the link is clicked, all of your patients' documents and image files will be locked and encrypted without warning. This is followed by a message that will pop up on your screen asking you to pay them online in order to get the decryption code to unlock your data.

The best solution for you is:

  • Make sure you regularly backup your database, image files, and documents, and store the data using a cloud service such as ClearVault.  Alternatively, you can backup to a separate device, such as an external hard drive.
  • Do not, under any circumstances, click on a link that you are not sure about.  Even if you know the sender, if the link seems suspicious, you are opening yourself up to danger by clicking it.
  • Do not use the free antivirus that comes with Windows as it is not enough protection. Instead, use one of the commercial antivirus software with a high rating at

What to do if it happens to you:

  1. Contact your IT technician to access your backup data and restore your system to the most recently backed up state.
  2. If you don't have an IT technician or they are not able to help, feel free to contact ClearDent Support.