Wednesday, January 27, 2016

Support Newsletter January 2016 Issue

Support Newsletter

 New Features in ClearConnect

Are you using email and text to communicate with your patients to confirm their appointments, remind them of their upcoming recalls, or even follow up with them regarding their outstanding treatment plans?
In addition to more texts allowance at the same price and unlimited email, we have added the following features in our February update to the ClearConnectPatient Communication Service:
  • Add social media in the email and confirmation page to help you promote your practice's Facebook, Twitter, etc. to the patients
  • New email templates that makes your email look great on both PCs and SmartPhones
  • Same-day email / text for you to send survey to or request online review from patients that just came to your practice for their appointments - you are likely to get a response if the experience of the visit is still fresh
  • And many more enhancements
If you are already using ClearConnect and want to take advantage of these new features, please email to have one of our team members to set them up for you. These new features are part of ongoing enhancement and there is no cost.
If you are not using ClearConnect at this point and would like to find out more, please email and your representative will contact you to explain to you the benefits, costs, and considerations in using this service for your practice.

 Have TeamViewer ID Ready to Expedite Support

Press 2 when you call 1-866-253-2748 for Support 

Most of the time, when you require ClearDent support to assist you remotely, you can click the lifesaver icon within ClearDent software. This will install the remote control application “TeamViewer” at which point you will be asked to provide a 9 digit TeamViewer ID.
Microsoft Windows 10
However, in some situations, there are complications when logging into TeamViewer. In these cases you can go to and click the blue button, “Connect Me.”
Microsoft Windows 10
This will download and launch the TeamViewer application and provide you with a 9 digit TeamViewer ID. Having this on hand before calling into ClearDent Support will help us support you quickly and efficiently.

  New ClearDent Training Videos Page

Searching for videos you are looking for is now easier than ever

Some of our customers have mentioned that it was difficult to sort through our training videos because we have produced over 200 videos to make it easier for you to learn what's new in ClearDent or refresh on some less frequently used features visually.
To address this, we have added a new feature to our ClearDent website.  An embedded keyword search engine in our training video library filters training videos to find exactly what you are looking for. It has never been easier to find exactly what you need!
Training Videos
Microsoft Windows 10

 Did you know?

Secure Paperless Online Payment

We now have an online payment system for you to easily make payments!

Simply visit and enter fill out the form to pay your invoice. You will receive a receipt in your email almost immediately.

We are also using the latest encryption and security methods, so you do not have to worry about your information being compromised. ClearDent takes advanced measures to always remain protected.
Microsoft Windows 10

Wednesday, January 20, 2016

Advanced User Training Classes in Vancouver, Calgary, and Toronto!

4 CE Credit Advanced User Training Classes

*6 months of experience with ClearDent is required

Your office will benefit from using more of the features that ClearDent has to offer. Learn to use your software effectively with Brandi Eckstein and your staff and patients will have to get used to how easy things become.

At this course, some of the topics that will be covered include:

  1. Newest Features - See what's new in ClearDent for desktop and mobile
  2. Mobile Application - Learn how the app allows for access any time
  3. System Navigation - Use ClearDent like a pro with expert tips and tricks
  4. Advanced Reports - Generating reports that provide important information
  5. Security Control - Set up specific user rights and understand audit reports
  6. Master Treatment Plans - Manage progression and book patients proactively