Wednesday, January 28, 2015

Office Closed for BC Family Day

ClearDent Live Support will be closed on Monday, February 9, 2015 for BC Family Day.

However, support is still available via voice mail. If you require any assistance on February 9, please call us at 1-866-253-2748 x 5. Your voice mail will be returned as quickly as possible.

For non-urgent issues, please email us at

Tuesday, January 27, 2015

2015 BC Fee Guide Update

2015 BC Fee Guides are available for download.
(PBC Guides are also available)

Please click below to follow our detailed instructions.

View Instructions

Please note that we are closed on January 30th & February 1st, please call in the day before (January 30st) to make sure you are up to date!

ClearDent Support Hours

Phone: 1-866-253-2748 x 2
Hours: Monday - Friday, 5:45 AM to 5:00 PM PST (8:45 AM to 8:00 PM ET)

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Monday, January 26, 2015

PDC 2015 Party - Complimentary drinks and hors d’oeuvres!

Relax and Unwind Before PDC!

2015 PDC Party
March 4th at 7pm
Rogue Kitchen & Wetbar | Convention Centre
200 Burrard Street, Vancouver

Before PDC kicks off, join our party for complimentary drinks and hors d’oeuvres.
We have a NEW LOCATION for 2015, and we'll be donating to some fantastic charities for each attendee. Spots will fill up quickly, so book your spots as soon as possible. 

Click Here to Learn More and RSVP

Friday, January 16, 2015

Support The Toothfairy Gala & BC Dental Association Awards - Benefiting Save-a-Smile Charity

Upcoming Calgary Seminar - 2CE

The Digital Workflow

ClearDent and Schick will be hosting a FREE educational seminar in Calgary. It will be an evening of discussion on how paperless dental software is transforming the way information moves through a practice, as well as the latest in digital sensors.

Tuesday, April 28, 2015
6:30PM - 9:00PM

Delta Calgary South
135 Southland Drive SE
Calgary AB  T2J5X5

FREE RSVP, Food & Drinks Included

A Cause We Believe In

ClearDent is teaming up with The Toothfairy Gala & BC Dental Association Awards. for many years, raising thousands of dollars. For each attendee coming to the course, we will be donating $10.00 to the Toothfairy Gala. Additional donation will also be gratefully accepted at the event.

Donate Directly to The Toothfairy Gala

You can also visit The Toothfairy Gala & BC Dental Association Awards website to donate directly and to learn more about their cause.

We encourage everyone in the dental industry to help give back to the community, and put a happy smile on every child.


The ClearDent Team

Connect with ClearDent and Toothfairy Gala on the Social Networks

Toothfairy Gala

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Wednesday, January 14, 2015

ClearDent Advanced User Training in Vancouver & Toronto

ClearDent Advanced User Training

February 20, 2015
Park Inn & Suites
898 West Broadway
Vancouver, BC  V5Z 1L7
register button

February 27, 2015
Holiday Inn Express Markham
10 East Pearce Street
Richmond Hill, ON  L4B 2M9
register button

9:00am – 1:30pm
4 CE Credits // Lunch and Refreshements Provided
Cost: $180 / Person

Join our advanced user training session and find out how to maximize your knowledge of ClearDent! We will be hosting a morning focused on:

  • New! Progress Note Flow & Template Creation
  • New! Practice Insights
  • New! Mobile iPhone App
  • Best Practice Compliance and Record Keeping Guidelines
  • Case Acceptance Management
  • Learning the Ledger
  • Multi-Line Recalls
  • Tablet KIOSK Mode
  • Electronic Charting
  • Optimal System Navigation
  • Appointment Manager
  • To-Do List
  • ClearConnect & ClearDent GO
  • New Upcoming Features
  • And More!
Attendees will receive 4 CE credits upon completion, and gain in-depth knowledge of the ClearDent software. The course is designed for ClearDent users that have a minimum 6 months of experience.

To sign up, click on the Register button above, or call 1-866-253-2748 x 6.

You can also download the registration forms (Click for Vancouver or Toronto) and fax to 1-866-611-0548.

Not able to make the seminar? Call us at 1-866-253-2748 x 1 and we'll be happy to set up a training session at your office. 

Academy of General Dentistry Approved PACE Program Provider
Approval does not imply acceptance by a state or
provincial board of dentistry or AGD endorsement.
April 1st, 2010 to March 31st, 2015 Provider ID #321224

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Thursday, January 8, 2015

BC Family Day Office Closure, 2015 Fee Guides, New Phone System, and More


ClearDent Live Support will be closed on February 9, 2015. Emergency line will still be open on that day.

Season's Greetings from Andrej

Dear Valued ClearDent Customers,

My name is Andrej Koudlai, and I am the Tier 1 Customer Support Team Lead at ClearDent I hope that you had a wonderful holiday season, and a great 2015!

I would also like to take this opportunity to introduce myself and inform you on some new features with our new phone system that I have developed.

About Myself

I joined ClearDent in December 2008 and have over 10 years experiences in Technical Support and Customer Service, complemented by 2 years of software development. Working together with my team, I will contribute my best efforts towards new innovative ideas and overall improvement in our service. My main objective is to increase the satisfaction of all our customers.

New Phone System Features

As some of you may have already noticed, we have introduced a new Callback Service. The goal of this system is to allow caller to avoid waiting for an answer while on hold. Here is how the system works:

  1. Dial our toll-free number: 1-866-253-2748
  2. Press 2 on your touch-tone phone for Support.
  3. Press 0 to access our NEW Callback Service anytime during your on-hold.
  4. The Callback Service will ask you for the phone number that you wish to receive the callback.
  5. Your phone number and the time of the call will be registered, and you will automatically receive a callback from our phone system in a priority sequence.
  6. Once you receive the callback, you may hear the on-hold music again when you pick up. This means that your call is now first in the queue, and will be answered as soon as the next support agent is available.
* Automatic callback does not work if you have extensions in your phone number.

New 2015 Fee Guide Update

Reminder: Fee guides are available for the provinces of Alberta, Saskatchewan, Manitoba, and Ontario, you can download the new fee guide on our website by clicking here. To help you update the fee guide effortlessly and quickly, we have created two 3 minutes video to walk you through the steps.

Fee guides for other provinces are expected to come to us from the provincial dental associations in the next two weeks.

Support Twitter Handle

Are you on Twitter? ClearDent support is on Twitter, and unlike ClearDent's official Twitter, the support Twitter is strictly about events that may impact your ClearDent operations such as when ITRANS/CDAnet is experiencing technical difficulties.

As well, you can use Twitter instead of Email to reach us*! We sincerely invite you to follow us on Twitter, and from now until March 2015, your follow will give your practice a chance to win a lunch on us (up to $100, including tax and gratuity) each month.

* Standard 2-business day window response time for non-phone based contact applies.


If you have further questions with regards to the content in this email, or need assistance with regards to ClearDent in your practice, please feel free to In addition to personally monitoring this email, I also have two trusted colleagues, Gary and Henry, to look after your inquiries via this email or Twitter.

Of course, you can also reach us at 1-866-253-2748, extension 2 at any time.

Gary Chiang
Director of Support
Henry Cheng
Tier 2 Customer Support Team Lead

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