Monday, May 5, 2014

Support Quarterly Newsletter - May 2014 Issue

Support Quarterly Newsletter May 2014

What's Included In This Issue:

Did you know? You can also click the megaphone icon in ClearDent to receive this newsletter.

Support Tip #11: Shortcut to Getting Live Support with ClearDent Using TeamViewer

Start The TeamViewer Before You Call Helps Us Provide You Assistance Quickly

A quick and easy way for us to help resolve your issues is via remote access. To do this, we use an app called TeamViewer to connect to your computer.
In the past, the only way to do this is to go on our website and clicking on Live Support #1, run the downloaded app, and then tell us the TeamViewer ID on your screen.

In the latest version of ClearDent, there is a much quicker way to get that ID number. Here's how:
On the ClearDent Home Screen, select the life saver icon on the far right.
Note: If Windows asks you if you want to allow TeamViewer, click yes.

The following window will open up showing your ID, and the default password will be set automatically.

This is the best way for support to connect to your computer. However, there may be times you cannot access this shortcut easily, such as when cannot log into ClearDent at all, and need us to remote in to fin out what the cause is.

In this event, you can:
  • Go to our support home page and click on Live Support #1. Run the downloaded app, and provide us the ID number shown on your screen.
  • Visit our dedicated quick support page at and click on the icon to download the TeamViewer app. Run the app and provide us the ID number.
NOTE: We have two websites on different servers to ensure that you'll be able to connect with us no matter what as long as there is an Internet in your office.

New! Online Payment System

We now have an online payment system for you to easily make payments!

Simply visit, enter in your information, and your invoice will be paid off! You will receive a receipt in your email almost immediately.

We are also using the latest encryption and security methods, so you do not have to worry about your information being compromised. The latest news regarding the Heartbleed bug does not affect us at all, as ClearDent takes advanced measures to always remain protected.

Social Media Integration with ClearConnect

Does your dental practice have social media? If you have just recently joined the social media outlets, or did not initially have it set up along with your ClearConnect, please contact our support today and have us update both the emails and landing page with links or widgets to your practice's social media pages!

Give Back to the Community! 

ClearDent believes in making a difference and giving back to the community.

At the upcoming ODA Annual Spring Meeting, we are supporting a great charity: AboutFace.

For every ballot entered, ClearDent will donate 30¢ each to support their cause. Also, every entry has a chance to win a $500 VISA Gift Card!

Every entry is eligible even if you are not attending the ODA Annual Spring Meeting.

Click here to fill out a ballot online and share the page using the social media buttons. Help us spread the words!

We LOVE to Hear from You

As always, if you have any questions or concerns, please use the web feedback form on our website. Your input is sent in private to the management at ClearDent.

Keep in mind that the feedback form accepts complaints as well as compliments. Good or bad, we'd love to hear what you have to say.

Lastly, don't forget to follow us on one (or all) of the social media networks below to stay up-to-date! We don't only announce important news regarding our software, but also have funny images and entertaining videos each week!

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