Monday, November 25, 2013

2013 ClearDent Client Appreciation Party

2013 Client Appreciation Party
December 10, 2013
Delta Calgary South (135 Southland Dr SE)
7:00 pm
RSVP - 
MAP

The weather outside is frightful, but a cocktail party is so delightful!


We’d like to thank you for helping us continue to be the best and fastest growing dental software company in Canada!

Join us at the Delta Calgary South for our 2nd annual meet and greet.

We’ll have a selection of complimentary hors d’ouevres and drinks, and all attendees are entered to win our door prize!

Click Here to RSVP

Wednesday, November 20, 2013

Five Key Principles in Planning Your Strategy on Going Paperless: Part 5

Note: this is part five of a five part series of articles - subscribe to our newsletter, follow us on FacebookTwitter, and Google+, or contact us to receive instant notice on future articles or learn more.

Part One
Part Two
Part Three
Part Four
Part Five

Going Paperless is the single most effective change a dental practice can make. However, it is important to know that there is no standard cookie cutter path.

Every practice is unique, and the plan you create is always as unique as your practice.

More importantly, your plan of going paperless has to take into consideration of the ongoing risk management and the expected gain in profitability. In other words, your software system must account for growth and scalability while remaining secure and compliant.

ClearDent is a leader in the paperless dental practice management field, with years of experience helping thousands of professionals realize their aspirations and potential by switching to paperless.

We'd like to share our guiding principles, in a five part series.

Part 5. Support

All great software systems must be backed up with a great support system. 

However, our support is not just simple call centre that you can call in when you run into trouble. We do our support proactively. In our view, support not only means solving your technical problems - it also means we support you in your success.

We understand that one of the challenges in any small business - dental practices included - is the need for staff re-training. Whether it's for new hires, a refresher on fundamentals, or to learn new features, a progressive dental practice grows just like a good software system evolves over time.

To that end, we offer low cost webinars, provide local training classes in major city centres across Canada, and provide FREE Health Checks rotating through different areas in Canada throughout the years.

It is this kind of commitment that answers why you'll love ClearDent - it's because we love ClearDent as well. Your success is our success.

Friday, November 15, 2013

Five Key Principles in Planning Your Strategy on Going Paperless: Part 4

Note: this is part four of a five part series of articles - subscribe to our newsletter, follow us on FacebookTwitter, and Google+, or contact us to receive instant notice on future articles or learn more.

Part One
Part Two
Part Three
Part Four
Part Five

Going Paperless is the single most effective change a dental practice can make. However, it is important to know that there is no standard cookie cutter path.

Every practice is unique, and the plan you create is always as unique as your practice.

More importantly, your plan of going paperless has to take into consideration of the ongoing risk management and the expected gain in profitability. In other words, your software system must account for growth and scalability while remaining secure and compliant.

ClearDent is a leader in the paperless dental practice management field, with years of experience helping thousands of professionals realize their aspirations and potential by switching to paperless.

We'd like to share our guiding principles, in a five part series.

Part 4. Efficiency

Having a fully integrated software system establishes the solid foundation needed for an efficient dental practice. How does ClearDent help dental practice realize the efficiency?

It comes down to how the information can be managed. ClearDent is able to electronically tie your clinical side to the administrative side. This enables you to understand the relation between treatment plans prescribed, the administrative needs of pre-authorizing those treatment plans, following up with them, and eventually booking them.  Essentially, ClearDent helps you "convert" patients who are needing treatment to patients who have booked their treatments with you.

For example, when you note a patients treatment plan in ClearDent's Electronic Charting module, the treatments you prescribed automatically becomes a treatment plan. You can then sequence the order of treatments and specify the unit of time required for each appointment on the spot. This information is then automatically presented to administration, whom can now submit the treatment plan for pre-authorization.

Enter ClearConnect, our automated patient communication system. As soon as the insurance returned the pre-authorization explanation of benefit, which means they have indicated the plan is accepted and will be paid, ClearConnect then automatically notifies the patient to book appropriate appointments with the dental practice.

For each booked appointment, ClearConnect will deliver confirmation notices via email, text, or phone to the patient, ensuring there are no missed appointments.

It's this kind of design on how data flows in a practice, and the holistic approach in dental business management, which enables ClearDent to be the most efficient system possible. Our ability to achieve this kind of efficiency is simply based on the fact that we designed our system to be fully integrated from the start.

Wednesday, November 13, 2013

Five Key Principles in Planning Your Strategy on Going Paperless: Part 3

Note: this is part three of a five part series of articles - subscribe to our newsletter, follow us on FacebookTwitter, and Google+, or contact us to receive instant notice on future articles or learn more.

Part One
Part Two
Part Three
Part Four
Part Five

Going Paperless is the single most effective change a dental practice can make. However, it is important to know that there is no standard cookie cutter path.

Every practice is unique, and the plan you create is always as unique as your practice.

More importantly, your plan of going paperless has to take into consideration of the ongoing risk management and the expected gain in profitability. In other words, your software system must account for growth and scalability while remaining secure and compliant.

ClearDent is a leader in the paperless dental practice management field, with years of experience helping thousands of professionals realize their aspirations and potential by switching to paperless.

We'd like to share our guiding principles, in a five part series.

Part 3. Integration

If security and compliance establishes a solid foundation for the ongoing risk management involved in oral healthcare, then integration is the key to a profitable dental practice.

In the IT industry, every expert knows that complete integration will save on cost, and make the system more efficient and effective. This doesn't mean a lower cost system. Instead, the term often used is "Total Cost of Ownership."

The process of purchasing and implementing ClearDent is almost always higher in terms of dollar amount when compared to lesser systems; but we ensure that a) all pricing is disclosed upfront with no hidden fees, and b) you get more actual value and long term dollar savings using ClearDent over the competition.

In fact, our customer validates what we mean by ClearDent having a lower Total Cost of Ownership:

“ClearDent seamlessly integrated with every digital camera and x-ray device in our office. The set-up was quick and easy, and with ClearDent managing our digital imaging and our digital patient files, we have improved our level of client care and our bottom-line.

Before turning to ClearDent, our office juggled a number of software programs designed for different areas our dental practice. And when support problems inevitably arose, we ended up juggling shoddy services and costly support bills from a handful of different vendors.

With ClearDent, all of our office’s software needs are in one, easy to use package. And when service problems come up, ClearDent solves our issue quickly and professionally. Without any hesitation, we recommend ClearDent software for any dental office.”


— Dr. Melissa Lin and Dr. Harold Lin, Vancouver BC

Many dental professionals often have to pay multiple support fees for multiple systems, and train staff on multiple systems. The costs of all of these multiple fees adds up over time.

With ClearDent, everything is all-in-one. You don't need separate software for Digital Imaging, Electronic Charting, and Patient Communication.

Further, we're a forward looking software developer where we offer mobile solutions, such as our Patient KIOSK so you don't yet need another software just to electronically capture a patient's medical history. Plus, it's done on Tablets, which is what most patients are familiar with.

Wednesday, November 6, 2013

Five Key Principles in Planning Your Strategy on Going Paperless: Part 2

Note: this is part two of a five part series of articles - subscribe to our newsletter, follow us on FacebookTwitter, and Google+, or contact us to receive instant notice on future articles or learn more.

Part One
Part Two
Part Three
Part Four
Part Five

Going Paperless is the single most effective change a dental practice can make. However, it is important to know that there is no standard cookie cutter path.

Every practice is unique, and the plan you create is always as unique as your practice.

More importantly, your plan of going paperless has to take into consideration of the ongoing risk management and the expected gain in profitability. In other words, your software system must account for growth and scalability while remaining secure and compliant.

ClearDent is a leader in the paperless dental practice management field, with years of experience helping thousands of professionals realize their aspirations and potential by switching to paperless.

We'd like to share our guiding principles, in a five part series.

Part 2. Compliance

In dentistry, there are actually three different guidelines and regulations that need to be observed and practiced to ensure both the well-being of patients, and the lowering risk of legal woes.

In our view, we believe it's a shared responsibility between the dentists and the software vendors of their choice. Dentists need to review the following guidelines and regulations, and the software vendors need to make sure their products meet them. Otherwise, the product is no longer a viable choice regardless of what interpretation a dentist may have on the guidelines and regulations.

Health Canada Medical Device License & ISO Certification
First and foremost, a dental software is considered a medical device, and it either is classified as a Class I or a Class II device depending on the functionalities in the system. This requirement is also cited by the Royal College of Dental Surgeons of Ontario in their Electronic Data Management Guideline.

In a nutshell, a medical device license requires an ISO certification. The certification confirms that the software vendor has a quality management system in place and there is a reasonable evidence suggesting that the product is of high quality.  In other words, it means if the software is showing an electronic chart and a digital x-ray on the screen, you can be confident that the data presented for the diagnosis is accurate.

For details on how the medical device license and ISO certification impacts dental software and dental practices, please see this article on our blog published on August 31, 2012.

College Recordkeeping Guideline
During our past years of experience working with dental professionals, we found everyone to be quite on top of the requirement of the recordkeeping guideline by the provincial colleges (it varies slightly from province to province).  This is very impressive and is a definitive statement on the positive discipline of the dental profession in general.

However, what we also found is that most dental professionals using different software systems often found the clinical data they were asked to keep had no place, until they start using ClearDent.

At ClearDent, we contact each provincial colleges on a regular basis to be abreast of changes. That's why we have database fields for updated prescription rules in Ontario, sterilization and patient medical history rules in Alberta, etc. - effectively immediately upon the date of the new guideline establishment.

Our Electronic Charting and Document Management modules are designed specifically for the best practices of recordkeeping, and are frequently updated to bring the right balance between college requirements and ease of use.  We not only ensure it will be an easy transition, but in fact, we frequently make it easier to record the necessary and required information on computer than on paper.

Privacy Legislation
Encrypted Email (NOTE: Fictional Names)
Conformance with privacy legislation is not just a matter of having a privacy policy, but creating a system to implement and support the policy. Again, we found every dental professionals we have worked with take privacy very seriously, but sometimes they were forced to chose "paper" because the systems they were using just don't offer them the right solution.

ClearDent supports customizable displays for every screen that potentially can be seen by patients, be it SchedulerDigital ImagingPatient Notes, and so forth.

Most importantly, we encrypt any electronic communication to a 3rd party that may contain private patient information, such as an email referring a patient to a specialist, which may contain digital x-rays, treatment history, and other clinical data using AES-256 encryption standard.

The AES-256 is the strongest encryption possible and the only known encryption that's currently still considered unbreakable by any organization that don't have access to your password or certificate, including governments.

In fact, to practice what we preach, you may also have noticed that ClearDent's main website is running on HTTPS (hyper text transfer protocol secure) instead of the regular HTTP (hyper text transfer protocol) used on most websites. We use HTTPS because it is the same protocol used by banks and many large organizations that takes privacy seriously.  As our main website is where our customers communicates with us, we want to make sure it's also secured and their privacy is protected to the maximum possibility.

Monday, November 4, 2013

Five Key Principles in Planning Your Strategy on Going Paperless: Part 1

Note: this is part one of a five part series of articles - subscribe to our newsletter, follow us on Facebook, Twitter, and Google+, or contact us to receive instant notice on future articles or learn more.

Part One
Part Two
Part Three
Part Four
Part Five

Going Paperless is the single most effective change a dental practice can make. However, it is important to know that there is no standard cookie cutter path.

Every practice is unique, and the plan you create is always as unique as your practice.

More importantly, your plan of going paperless has to take into consideration of the ongoing risk management and the expected gain in profitability. In other words, your software system must account for growth and scalability while remaining secure and compliant.

ClearDent is a leader in the paperless dental practice management field, with years of experience helping thousands of professionals realize their aspirations and potential by switching to paperless.

We'd like to share our guiding principles, in a five part series.

Part 1. Security

Security is a very broad concept, and how you feel about depends on your comfort level. At a minimum, we believe that a secure dental software should include access security and audit trail features.

A system with only access security is good, but it will require micromanagement on different permissions of certain users, and has a risk of being incorrectly configured.

With ClearDent, we have a role-based security option, meaning staff in the same role (e.g., CDA, Hygienist, etc.) can be assigned the same security settings in one go, but still give you the flexibility to customize any individual difference between staff if necessary.

An audit trail keeps track of all activity for each user, as well as each computer the action was performed on, regardless of what access permissions anybody has. This two-factor logging mitigates the potential of impersonation.

Furthermore, ClearDent supports timed lock (eg. in case a user has forgotten to log off), fast user switch, and manager override to prevent unauthorized use.

At ClearDent, we'd like to think a step further. Once you have gone paperless, your electronic data is mission critical to the operation of your practice. Security should not be just about how you can control access to your data, but also the overall protection.  That's why ClearDent offers an in-house cloud backup solution that's guaranteed to be always available when you need it.  Take a look at our ClearVault datasheet to see how it's cost effective and essential to any paperless dental practice.

Security is important to us, and we make all the strides to keep your information safe so you can practice without worry.

Continue to Part Two. 

Remembrance Day Office Hours

Office Hours for November 11, 2014

Support:

Our support will be available to Ontario customers on pager from 12:00pm to 8:00pm ET (9:00am to 5:00pm PDT).  The support pager number is 604-292-2268.

Sales, Implementation, and Accounting:

The Sales, Implementation, and Accounting teams will be closed to observe the Remembrance Day.