Thursday, May 30, 2013

ClearDent Tip of the Day #8: How to Add Missing Insurance Information to a Claim

How to Add Missing Insurance Information to a Claim

Sometimes, you decide to enter a claim in ClearDent with incomplete or missing insurance information because the patient did not have them available at the time of billing, but you are able to obtain those information from the patient later.

However, if you tried to submit the claim through EDI, you will get the following error message:



The reason is because the original claim had missing or incomplete insurance information and ClearDent therefore cannot prepare the claim for transmission over EDI.

Another way to tell is if you look at the claim listing on the ledger, you will notice there is not a line showing any insurance information.


To resolve this, we need to update the claim with proper insurance information that you’ve now obtained.

1. Click on Submit › Manual Claim while have at least a line in the claim of interest selected.


 2. After you click OK, you should now see a new line that indicates insurance information and claim status in the ledger at the bottom of the claim.



3. Now you can click Submit › EDI Claim (the same button as shown in the screenshot in step #1), and the claim will now go through EDI.

Your Feedback is Appreciated

Do you have any suggestions and feature requests? Please visit our Feedback page so you can share your ideas with us! 


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Wednesday, May 29, 2013

2013 New Fee Guides Available - Alberta & Ontario



2013 Alberta NIHB and 2013 Ontario NIHB are available for download.

Please contact technical support to get the fee guide uploaded to your system!

ClearDent Support Hours

Phone: 1-866-253-2748 x 2
Email: support@cleardent.com
Hours: Monday - Friday, 5:45 AM to 5:00 PM PST (8:45 AM to 8:00 PM ET)

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Upcoming Event in Alberta

Advanced User Training - Practices Already Using ClearDent


Wednesday, June 26th, 2013
Holiday Inn Express & Suites
12025 Lake Fraser Dr. SE
Calgary AB T2J 7G5

4 CE Credits
$150 per person plus applicable tax

Register

Find out how to maximize the new features in ClearDent Version 8. Join Lisa Reynolds(ClearDent Head Trainer) and Randal Anderson-Hill (Account Executive) for an afternoon that will cover what you need to know about your new version of ClearDent in both clinical and administrative roles.
  • Compliance
  • Digital Imaging
  • Electronic Charting
  • Treatment Planning
  • Scheduler + Lab Tracking
  • KIOSK Mode
  • And More!
Attendees will receive 4 CE credits and gain in-depth knowledge of the ClearDent software. You will also receive 50% off online training booked within two weeks of course date.

100% of attendees rated the seminar was very satisfying!

Some of comments from past attendees:

"Lots of new features were taught. Great training and great presenters."
"Good review for update. Very worth while course."

Can't attend? Check out our upcoming online training webinars!


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Thursday, May 23, 2013

Upcoming Events in Ontario

Advanced User Training - Practices Already Using ClearDent


Friday, June 21st, 2013
Hampton Inn & Suites by Hilton
20 Fen Ridge Court
Brantford ON N3V 1G2

4 CE Credits
$160 per person plus applicable tax

Register

Find out how to maximize the new features in ClearDent Version 8. Join Lisa Reynolds(ClearDent Head Trainer) and Shelley Shultz (District Manager) for an afternoon that will cover what you need to know about your new version of ClearDent in both clinical and administrative roles.
  • Compliance
  • Digital Imaging
  • Electronic Charting
  • Treatment Planning
  • Scheduler + Lab Tracking
  • KIOSK Mode
  • And More!
Attendees will receive 4 CE credits and gain in-depth knowledge of the ClearDent software. You will also receive 50% off online training booked within two weeks of course date.

100% of attendees rated the seminar was very satisfying!

Some of comments from past attendees:

"Lots of new features were taught. Great training and great presenters."
"Good review for update. Very worth while course."

Can't attend? Check out our upcoming online training webinars!



Modernize Your Office Flow - Practices New to ClearDent



Friday, June 21st, 2013
Hampton Inn & Suites by Hilton
20 Fen Ridge Court
Brantford ON N3V 1G2

2 CE Credits
FREE

Register

Join us for an afternoon with District Manager Shelley Shultz and Implementation Manager Lisa Reynolds where we will delve into office flow, and how much impact your software has on efficiently and professionally managing your patient's experience in your office. 

Your patients have a choice. We will show you some ways ClearDent can help you ensure they return to your office for treatments for years to come. 
  
Course topics include: 
  • Streamlining office information and patient flow 
  • Managing treatment plans effectively 
  • RCDSO guidelines for Electronic Records Management – what matters to you? 
  • Maintaining privacy when sending documents and images electronically 
  • Audit trails and their real importance 
  • Automated contact with patients 
  • And more 

Ask your questions and get answers. 

ClearDent is a completely Canadian owned and operated dental software management program offering multiple services to our customers. Now in our 11th year of providing exemplary service and outstanding software we are an approved provider of the AGD PACE for Continuing Education.


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Tuesday, May 21, 2013

Ontario Dental Association Annual Spring Meeting 2013 in Review

Thank you for visiting our booth at the ODA ASM 2013!


It was nice meeting you at the ODA ASM 2013! We hope you learned a lot and enjoyed exhibits!

Before
After

Party at Joe Badali's
 

This year's door prize winner! Congrats Sara!  

Did you miss us at the show? Don't worry!
You can reach us by phone and/or email. Please feel free to contact us!

I'm interested in ClearDent software for my office and want to find out more information.
- Book a demo 


I'm using ClearDent and wanted to find out more about ClearConnect, ClearVault, ClearDent imaging etc.
- Contact your local sales rep

I'm using ClearDent and wanted to ask you how to do xxxxxxx.
- Contact our technical support at 1-866-253-2748 x 2 or email support@cleardent.com
- Check out our training videos
- Attend our training webinars  

For all other inquiries, please email us at info@cleardent.com


ClearDent is Giving Back!


Did you enter our draw at the ODA ASM? For every ballot completed, we are donating $0.30 to AboutFace. We just finished counting ballots and we will be donating $700. Thank you for supporting a great cause!

Upcoming Events

The Best of Both Worlds with Dr. Sadeghi 
Wynn and Encore, Las Vegas NV 
Register online at tbbw.ca



Official website and registration are open now! Please register early and take advantage of early bird discount!
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Wednesday, May 15, 2013

Inspire • Challenge • Succeed in Las Vegas!

The Best of Both Worlds seminar is for every dental professional looking to hone their business, staff, and clinical skills for personal and professional success. Join four experts in the fields of digital dentistry, office management, and oral surgery for a two day, 16 CE Credits course to inspire your whole team. You’ll gain valuable new skills and ideas that can be put in place immediately in your practice, while enjoying all that Fabulous Las Vegas has to offer.

The early bird registration is available until August 1st, 2013! Space is limited, so be sure to register early!

Register Now



Victoria Day Support Hours

ClearDent Support will be closed for Victoria Day



On Monday, May 20th, ClearDent Support, Sales, Training, Implementation, Accounting, and Event will be closed for Victoria Day. Regular support hours will resume on Tuesday, May 21st.

If you have an emergency, you may dial our emergency pager number (604-292-2268) between 9am - 5pm PST on Saturday, May 18th.

Happy Victoria Day!

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Tuesday, May 7, 2013

ClearDent Open House - For Practices New to ClearDent



Tuesday, June 4th, 2013
270-5489 Byrne Road
Burnaby BC V5J 3J1

6:00-8:30 pm (2 CE Credits)
FREE office tour followed by 2 CE "Phase It In" session


Register
 
We’re opening our doors to the local dental community to showcase where BC’s preferred dental software is designed, built, and supported. We invite you to come and enjoy drinks, snacks, an office tour, and meet with some of the local ClearDent team.
Starting at 6:30 pm, we will have a FREE 2 CE session: Phase It In — A Step by Step Guide to Digital Efficiency
The session is designed for new office builds, front desk only offices on other software, paperless offices on other software, and ClearDent front desk only offices to experience how practices can transition in manageable steps to an efficient, happy, and successful office.
ClearDent is proud to work with and for the local dental community for over 10 years, with 1 in 4 BC dental offices depending on ClearDent, join our open house see the difference software can make. Learn more...
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Thursday, May 2, 2013

Upcoming Events in Saskatoon

We will be holding the Advanced User Training and a seminar in Saskatoon! We look forward to meeting you there!


Advanced User Training - Practices Already Using ClearDent


Tuesday, June 11, 2013
Hilton Garden Inn Saskatoon Downtown
1:30 pm - 5:30 pm
4 CE Credits
$150 per person plus applicable tax

Register

Find out how to maximize the new features in ClearDent Version 8. Join Lisa Reynolds (ClearDent Head Trainer) and Randal Anderson-Hill (Account Executive) for an afternoon that will cover what you need to know about your new version of ClearDent in both clinical and administrative roles.
  • Compliance
  • Digital Imaging
  • Electronic Charting
  • Treatment Planning
  • Scheduler + Lab Tracking
  • KIOSK Mode
  • And More!
Attendees will receive 4 CE credits and gain in-depth knowledge of the ClearDent software. You will also receive 50% off online training booked within two weeks of course date.

Can't attend? Check out our upcoming online training webinars!


Growing Forward with ClearDent - Practices New to ClearDent

Tuesday, June 11, 2013
Hilton Garden Inn Saskatoon Downtown
6:30 pm - 8:30 pm
2 CE Credits
FREE

Register

Every spring as the snow disappears; new growth appears with new potential. Better dental software offers the new potential for practice growth. Join us in Saskatoon June 11th and see for yourself how ClearDent can increase your practice growth.

The Growth
  • Grow Your Practice
  • Grow Your Reputation
  • Grow Your Dream
  • Grow Your Future
 The Opportunity
  • Patient Loyalty Opportunity
  • Better Case Acceptance Opportunity
  • Cost Cutting Opportunity
  • Revenue Increase Opportunity

Or email Randal for one hour in-office session and receive 1 CE credit!

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