Friday, October 12, 2012

ClearDent Tip of the Day #1: Unable to Send Electronic Claims Using Itrans

I can’t send electronic claims, I keep getting an error that says “network related….in a timely manner”, how do I fix this?

The first thing you want to do is to check to see if the ITRANS program is running. Although you can send electronic claims from any computer within the office, only one computer in the office actually has the ITRANS program installed on it. To find out which computer in the office has ITRANS installed go to the main screen of ClearDent and go to System > Configurations > Configure Practice Information. When the office Information window opens click on the EDI tab and then look at what it says for Computer Name. That will be the computer you need to go to in order to see if ITRANS is running.

Once you’ve identified which computer has ITRANS installed go to that computer and then look in the bottom right corner of the screen in windows to see if the ITRANS program is running, the icon will display as shown below highlighted in red. If you do not see this icon then look for the ITRANS program icon on your desktop and double click on it to run it.


Another reason you may not see the ITRANS program running is because it may be configured to run as a windows service.  To see if this is the case then from that same computer that ITRANS is installed on go to the start menu in windows and type “services.msc” and then look for the service name ICAService and make sure the status says “Started”.


If you have any questions, please contact ClearDent Support team at 1-866-253-2748 x 2!