Wednesday, October 31, 2012

Thursday, October 25, 2012

Five Websites that Will Get You More Patients

Do you know that to reach potential new patients, it’s best to employ new technology that many patients are increasingly using in their daily lives?

The use of technology is considered one of the most important skills in marketing (source: International Association of Business Communications). Whether you are a marketing professional or a casual marketing person in a small business, such as in a dental practice, it’s always a good idea to try new technologies that brings you more in front of your target audience.  Chances are, little effort that you put in today will bring you significant return.

So what’s new in dental practice marketing and communication? In the past, we see ads on newspaper, billboards at train stations/shopping malls, and on radio.  The new way is to bring your dental practice online.

Use of the web has now become more common in everyone’s daily life and many dental practices now advertise on search engines such as Google as well.  However, once a dental practice is found online, there are better ways to convert the inquiring potential new patients into actual new patients.

What’s the secret?  Offer a way for the potential new patients to know more about your practice, and book themselves in once they see something they like.

1. Clinicbook

Clinicbook offers dental practice the ability to create an elevated profile that will rank the dental practice higher on search engines such as Google.  It will also integrate with dental practice’s Facebook, Twitter, and other social media pages.  Better yet, dental practices that use ClearDent can enable online booking as ClearDent and Clinicbook are fully integrated.  You can choose what kind of appointments are okay for patients to book on their own.  Dental practice using ClearDent and Clinicbook typically allows at least “New Patient Exam” to be booked online.  The main reason is the ease of use to the potential patient.   Imagine a new resident in town looking for a dentist.  Moving to a new city can sometimes be stressful, but online booking is 24/7 and can be done at the patient’s comfort and convenience – this is just perfect!

2. HealthAware

Similar to Clinicbook, HealthAware offers elevated profile, reviews, integration to social media, and online booking.  ClearDent and HealthAware are also fully integrated and dental practices using ClearDent and HealthAware can enable online booking.

HealthAware is much widely used than Clinicbook in Ontario.

3. Connect the Doc

Connect the Doc also provides patients with search and booking online and is an alternative to Clinicbook and HealthAware.

4. Health Local

Health Local is another alternative to previous three websites. Connect the Doc and Health Local do not have "Reviews" section whereas Clinicbook and HealthAware allow people to write and read them.

5. Yelp

Yelp is a listing of local businesses and users write reviews, post pictures, and rate them. Many people might consider Yelp as a restaurant review website, but you will find many healthcare-related reviews including dental offices. You can set up your business account for free and post your latest information there.  Although you will not be able to control negative reviews, you will be able to respond them as a business owner.

If you would like to see how ClearDent can work with Clinicboook, HealthAware, and Connect the Doc, please free to visit us at an event near you or drop us a note via our website or social network pages.

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Tuesday, October 23, 2012

Electronic Claims Submission for Alberta Blue Cross

For years Alberta Blue Cross only accepted online claims submissions through CDAnet/DACnet via a modem. As of right now they will now also accept claims through CDAnet/DACnet through a direct internet connection as well.

This means you will no longer need to use a modem to send claims electronically to Alberta Blue Cross if you don’t wish to do so. To setup your office to start sending claims to Alberta Blue Cross over the internet simply give our support line a call at 1-866-253-2748 and dial 2 to reach a member of the support team.

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ClearDent Goes Social!

Hello ClearDent-ers!

We just launched our official Facebook, Twitter and Google + pages! We will be sharing about the latest product information, tips & tricks, upcoming events, behind the scenes and more!

Does your office have Facebook, Twitter, and Google + pages? Please follow us and we’ll follow you back and get connected with you.

ClearDent Team

Friday, October 19, 2012

ClearDent Tip of the Day #2: Ledger Questions

I can’t delete a payment from a ledger even though I have the backdating rights enabled, why?

Once payments are deposited, you cannot just remove them from the ledger, you first need to reverse the bank deposit for that day.  To reverse the Bank Deposit go to the main screen of ClearDent and go to Transaction – Bank deposit.  Click on the History button.  Find the date that the payment was originally deposited, select that date, and click on the Reverse button.


You can now delete the original payment on the ledger.  After it is deleted, remember that you need to redeposit the bank deposit for that day again.

How do I change the date format of the ledger?

Sometimes you may want to change the way the date is displayed on the ledger.  Some people prefer dd/mm/yy while others may prefer mmm/dd/yyyy.  Whatever your preference is you can set that accordingly by changing the Regional and Language Options in Windows.

From the start menu in windows go to Control Panel and then select the Regional and Language Options.


Click on the Customize button and then in the short date format field type in the date format of your choice and click the Apply button.


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Wednesday, October 17, 2012

Meet Dental Practice Management Professionals at the 75th Annual Winter Clinic!

Toronto Academy of Dentistry Winter Clinic
November 2, 2012 | Booth 714

The Winter Clinic is the largest one-day dental convention in Toronto where you can take variety of clinical programs and learn about new dental products and services.

ClearDent will be exhibiting at booth 714 and our team includes sales, implementation and training. If you have any questions about paperless dental office management, current ClearDent usage etc., come see us!

This is a great opportunity to learn hundreds of reasons why ClearDent is the better system! Here is an example:

ClearDent optimizes the image quality on every capture by intelligently applying sophisticated post-processing filters.

At this year's the Winter Clinic, you will have a chance to win FREE flight, hotel and tuition for the dental management course in Las Vegas! To enter the draw, please visit us booth 714 or contact us for an in-office presentation or webinar before November 2nd.

We look forward to meeting you there!

dr. bellamy                                                                       

Best of Both Worlds in Las Vegas!

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ClearDent Supports AboutFace!

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book a demo                                                                       

Book a Demo and Enter to Win!

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Friday, October 12, 2012

ClearDent Tip of the Day #1: Unable to Send Electronic Claims Using Itrans

I can’t send electronic claims, I keep getting an error that says “network related….in a timely manner”, how do I fix this?

The first thing you want to do is to check to see if the ITRANS program is running. Although you can send electronic claims from any computer within the office, only one computer in the office actually has the ITRANS program installed on it. To find out which computer in the office has ITRANS installed go to the main screen of ClearDent and go to System > Configurations > Configure Practice Information. When the office Information window opens click on the EDI tab and then look at what it says for Computer Name. That will be the computer you need to go to in order to see if ITRANS is running.

Once you’ve identified which computer has ITRANS installed go to that computer and then look in the bottom right corner of the screen in windows to see if the ITRANS program is running, the icon will display as shown below highlighted in red. If you do not see this icon then look for the ITRANS program icon on your desktop and double click on it to run it.


Another reason you may not see the ITRANS program running is because it may be configured to run as a windows service.  To see if this is the case then from that same computer that ITRANS is installed on go to the start menu in windows and type “services.msc” and then look for the service name ICAService and make sure the status says “Started”.


If you have any questions, please contact ClearDent Support team at 1-866-253-2748 x 2!

Thursday, October 11, 2012

Paperless is Better Patient Care

Come See Us at T.O.D.S Meeting 2012
Win a FREE Trip to Las Vegas!
Booth #51

ClearDent, in collaboration with Sinclair Dental and Dental Management Secrets, is proud to bring you a 2-day 12 CE Credit course in Las Vegas on November 15th and 16th. Featuring keynote speaker Dr. Tobin Bellamy - Oral and Maxillofacial Surgeon, along with Eric Grice, Lynn Nadin, and Craig Hayes – experts in Digital Dentistry and Management.

At this year's T.O.D.S Meeting, you will have a chance to win FREE flight, hotel, and tuition for the course! To enter the draw, please visit us at booth 51 or book an in-office or online presentation before October 31st (eligible for 2 CE credits).
dr. bellamy

Best of Both Worlds in Las Vegas!

Join us in Las Vegas on Nov 15 and 16 and attend a 12 Credit CE Event featuring keynote speaker Dr. Tobin Bellamy - Oral and Maxillofacial Surgeon.

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ClearDent Supports AboutFace!

For each entry received in the contest, ClearDent will be making a donation to AboutFace. Support this important Canadian charity.

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book a demo

Book a Demo and Enter to Win!

Not attending T.O.D.S this year? Book a demo and get a chance to win a FREE trip to Las Vegas! Demo is available both online and in-person.

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Friday, October 5, 2012

Giving Back to the Community

Some of you might have visited our booth at a conference and filled out ballots to enter a draw. Congratulations to those who won a prize, at the same time, ClearDent would like to thank YOU for your contribution to the community.

Since 2010, we have been making a donation for each ballot filled out by visitors. After each conferences, we count ballots and make a donation to charitable organizations such as:

  • AboutFace - in support of people with facial deformities needing treatment
This fall, we will be collecting ballots to support AboutFace again, a charitable organization providing services for individuals with facial differences and their families.

We invite you to join our cause by visiting our booth at a conference and completing a ballot. Below is a list of conferences we will be exhibiting. We look forward to meeting you there! If you have any suggestions on organizations we should support, please let us know by commenting this post.

Event Name
Event Date
T.O.D.S. Annual Meeting October 26, 2012
Toronto Academy of Dentistry Winter Clinic November 2, 2012
Pacific Dental Conference March 7-8, 2013
Ontario Dental Association Annual Spring Meeting May 2-3, 2013
For more information about our upcoming events, please visit our Events page.