Monday, November 22, 2010

How to use the Support Number 2 Method

You might have noticed that on our website there are now 2 options for support:
We are slowly in the process of switching from the #1 option to the #2 option.  To use the #2 option simply click on where it says ClearDent Support as shown below
To make connecting to a member of the support team faster, have the steps below completed prior to calling in ClearDent Support.
If you are using Internet Explorer as your web browser you will then get a prompt asking you to Run or Save the file, click the Run option
You will then get a prompt asking you to Run this software, click the Run option
Then you will get a final pop-up box giving you an ID number, tell the support representative this ID number and they will then be able to connect to your computer.

Monday, November 15, 2010

Healthy Smiles Ontario Schedule of Dental Services and Fees Fee Guide

The fee guide for the Healthy Smiles Ontario Program is now available.  Please contact ClearDent Support at 1-866-253-2748 and press 2 to reach a member of the support team in order to have the fee guide loaded onto your office’s database.

Tuesday, November 9, 2010

Support Available on Remembrance Day for Ontario Customers by Pager

On November 11, 2010 ClearDent Support will be available via Pager.  The pager number is 604-292-2268 and will be available between 9am – 5pm PST.