Monday, November 23, 2009

Updated:Advanced User Training Course - Kelowna

Current ClearDent users are invited to an advanced user training course.  This course is designed to help you benefit from the advanced features available in the software and to further streamline office processes.  People attending must be familiar with basic functions and using ClearDent on a daily basis.


Date:  December 8th, 2009
Time: 4:30pm - 7:30pm
Cost: $100.00 per person
Location: Coast Capri Hotel
Pinot Gris Room
1171 Harvey Avenue
Kelowna, BC V1Y 6E8

Please R.S.V.P by December 1st, 2009 to Eric Grice at or call (866) 253-2748 ext. 234.

Friday, November 20, 2009

Changing to the Default View in The Ledger

Oftentimes you may have cause to alter how the columns are displayed in the ledger; sometimes data that has been entered takes up more space than is shown by default.  After changing these settings to find the information you needed you will probably want to switch back to the column widths that ClearDent's ledger normally displays.  You only need two easy clicks to do this.  From the ledger, click on the Layout button in the bottom left hand corner.  Then press the Open button. That's it; the ledger will have reverted to it's default display format.  When you press the Layout button, four files will be displayed.  The detailed transaction view is what will be initially selected (the default layout) but you can change to any of the other options as well; each displays the ledger in a different manner that you may find beneficial from time to time.  If you switch to an alternative view you can always go back to the default view by pressing Layout and then Open again.

Monday, November 16, 2009

How are we doing?

In our ongoing efforts to deliver outstanding service to you we want to hear from you how we are doing.  Areas where we are strong?  Something we could do to make your calls to Technical Support more efficient?  Let us know.  A few minutes of your time to fill out this survey is much appreciated and aids us in trying to serve you better.  Thank you for time and considered opinion.

Searching for a different patient when you already have a file open

All patient files in ClearDent have a handy shortcut built in that allows you to quickly change to a different patient file without having to return to the Schedule or the main screen of ClearDent to open a new search box.

Pressing the Search button at the bottom of the patients file will open up the search field that is displayed in the titlebar.  This search area works just the same as the find patient tool; the drop down area will show the whole list of patients, the up arrow will display the list of patients that have been opened recently and the magnifying glass will open the advanced patient search window.  Once you have the name entered of the new patient entered and you press enter their file will be displayed.  This shortcut will save you from opening up lots of patient files simultaneously which can become cumbersome to search through.

Make a list of all patients with an email address

The Manage All Patients tool will allow you to generate many different lists of patients that match criteria that you specify. Say that you want to generate a list of all the patients in your database that you have email addresses for; the Manage All Patients tool makes this easy.

First, open Manage All Patients, either by selecting it from the Patient Icon

or the Patient dropdown menu

With this window open type the @ symbol in the email field and press the 'Search' button.  This will generate a list of all patients in your database that you have an email address entered for.

There are lots of relevant patient lists that can be generated with this tool; below I have set the Birthday field to December and the Age range from 3 to 12 years.  When I search these criteria all patients aged 3 to 12 with a birthday in December will be listed.

Wednesday, November 4, 2009

ClearDent and Windows 7

On October 22nd, 2009 Microsoft released their newest edition of the Windows OS, Windows 7. Most newly purchased computers will ship with Windows 7, while many existing Windows users will be eager to upgrade to Windows 7. In no way will this affect your use of ClearDent; it is fully tested and compatible within this newest version of Windows.

Future versions of ClearDent will be enhanced by taking full advantage of new Windows 7 features such as multi-touch monitor support.

Should you have any questions or concerns regarding ClearDent and Windows 7, or any other issues, please do not hesitate to contact us either by calling 1-866-253-2748 ext. 2 or emailing