Friday, April 24, 2009

Why was my email not received?


Sometimes you may want to send images, receipts, statements or some other document to the patient or another recipient and the other party tells you that they didn't receive an email.

There are two different reasons why this could happen:
  1. The recipients mail server filter configuration is set to a high security level
  2. ClearDent is not configured to send email
First - try sending something to your own email address. If this is successful, confirm the email address you are sending to and advise the recipient to check their Junk Mail Folder. Their server may be interpreting your message as junk by mistake if the security is set to a high level
Second - make sure that ClearDent is configured for the outgoing email server of your Internet Service Provider (ISP) along with your email address. To do so, follow these simple steps:
  1. Open ClearDent (sign in with a user that has permission to configure the system)
  2. Go to 'System' > 'Configurations' > 'Practice Information'
  3. In the 'email' field type your email address
  4. In the 'SMTP' field type the name of your outgoing email server
  5. Leave the other fields untouched unless your ISP requires alternate configuration
You can contact your ISP to determine what your outgoing email settings should be. Alternatively you can copy these settings from the outgoing mail server configuration of your email program